I read a Letter to the Editor in today’s Press of Atlantic City that addressed one of my many pet peeves – not getting a real, live person on the phone when you call a business.
Isn’t it annoying? Especially when you know there’s a bunch of slackers sitting there probably drinking coffee and eating doughnuts and listening to the phone ring.
Automated answering systems are impersonal and make you feel like your business is not appreciated. As the Press letter states, the worst scenario is when your first prompt is “Press 1 for English”. Arrrgh!
And this all brings me to mention Jewell Real Estate Agency. We don’t have an automated system. We ALWAYS have a live person answer the phone. I’m not talking just during business hours, but 6am to 9pm every single day of the year. That’s 15 hours a day that one of us is there to actually take the receiver off the hook and say, “Good morning (or afternoon or evening), Jewell Real Estate Agency, Joyce (or Chris or Douglas or ….) speaking”.
We will NEVER, NEVER, EVER have an automated system. You’ll never hear “Choose from the following menu options” or “If you know your party’s extension, dial it now”. It upsets me just thinking about the idiot companies that do this.
In this fast-paced world, isn’t it nice to know that somewhere out there you can speak to a real live person. If you ever call 609-729-8505 or 609-463-8423 and you get an automated system with extension options, then guess what? You missed my funeral!
- Mountain Man
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